Etiquette is a way of being—not a set of rules or do’s and don’ts.
Each day, we interact with our co-workers and clients in a manner that, hopefully, puts us and others at ease. Good behavior isn’t always about following the rules. Rather, it’s about making behavioral choices that benefit those around us and make it safe for others to put forth their personal best.
A receptive and respectful environment is never more important than in meetings, where emotions can run high and investments of time and money are on the line. Whether speaking with clients or discussing issues internally, good etiquette is essential to efficiency and morale.
In the words of the Bard of Avon himself, William Shakespeare:
“All the world’s a stage, and all the men and women are merely players: they have their exits and their entrances; and one man in his time plays many parts…”
In order to play these parts harmoniously, we each need to maintain a certain decorum that puts others at ease and facilitates honest communication. However, with so many personalities at work on any given team, how can we establish behaviors that put everyone at ease?